Privacy Policy

Terms and Conditions

Welcome to our website. By accessing and using this website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchases. These terms are specific to Shams Lifestyle store and are designed to ensure transparency and clarity in our business practices.

1. General Information

This website is operated by Shamsaa Al-Hasani. Throughout the site, the terms “we,” “us,” and “our” refer to Shamsaa Al-Hasani.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the terms and conditions stated here.

2. Product Information

All our products are crafted using natural ingredients, and we list all the components on each product’s label and description.

Customers are advised to carefully read the product’s ingredients before purchase to ensure there are no allergens or substances that may cause irritation or adverse reactions.

We are not responsible for any reactions, allergies, or side effects caused by the misuse of a product or the customer’s failure to check the listed ingredients.

3. Liability Disclaimer

If you use a product that is not suitable for your skin or body, the responsibility lies solely with you as a customer.

By purchasing from us, you acknowledge that you have reviewed the product’s ingredients and determined it is appropriate for your needs.

4. Returns and Exchanges

We accept returns or exchanges only in cases where the product has a manufacturing defect.

To qualify for a return or exchange:

The issue must be reported within 15 days of receiving the product.

The product must be unused and returned in its original packaging.

Proof of purchase (receipt or order confirmation) must be provided.

Refunds will not be provided for reasons such as a change of mind or dissatisfaction with a product after use.

5. Shipping and Delivery

We are committed to delivering your orders promptly. However, delays due to unforeseen circumstances may occur, and we are not liable for such delays.

Shipping fees are non-refundable unless the return is due to a manufacturing defect.

6. Use of the Website

You agree to use this website only for lawful purposes.

Any unauthorized use of the website or its content is prohibited and may result in legal action.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for more details.

8. Amendments to Terms

We reserve the right to update or modify these terms and conditions at any time. Changes will take effect immediately upon posting to the website.