Customer Inquiiries
Shams Cosmetics Store
+968 92012104
Shamsstore@gmail.com
When will my order arrive?
Orders within Oman typically take 1 to 4 business days. For international orders, delivery may take up to a week.
When does the product expire?
Our products are made with natural ingredients and typically have a shelf life of 6 to 12 months. Please check the product label for exact details.
Are your products suitable for all skin types?
Yes, our products are formulated for most skin types. However, we recommend checking the ingredient list to ensure compatibility with your skin, especially if you have sensitive skin or allergies.
Do your products contain any artificial chemicals or preservatives?
No, all our products are 100% natural and free from harsh chemicals, synthetic fragrances, and artificial preservatives.
How should I store the products?
Store our products in a cool, dry place away from direct sunlight to maintain their freshness and effectiveness.
Can I return a product if I don’t like it?
We accept returns only if the product is unused, in its original packaging, and has a manufacturing defect. Please refer to our Return Policy for more details.
Are your products cruelty-free?
Yes, we are proud to say that all our products are cruelty-free and never tested on animals.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email or WhatsApp. You can use it to monitor the status of your delivery.
Do you ship internationally?
Yes, we offer international shipping. Delivery times may vary depending on the destination country.
Can I customize a product or order a special formula?
Currently, we do not offer customization services. However, we’re always happy to hear feedback and suggestions!